Privacy Policy

At Zetanox, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

Personal information collection

When you sign up for our services, we may collect and process the following personal data about you. If you do not provide us with the mentioned personal details, we may not be able to enter into an agreement with you.

Information about your use of Zetanox software, such as usage statistics and history and other technical data such your IP address and browser settings. This data may be combined with your personal data so that we may create optimized and efficient workflows and provide further analysis to improve sales and delivery of our products.
Information that you provide using for the purpose of entering into business relation with us, including your email address, telephone number, name, surname and your company name.
Information about transactions carried out over this website. No credit card information is stored and transactions itself are carried out over 3rd party provider.

Legal grounds for data collection

If you are a natural person and have entered into an agreement with Zetanox, we collect personal data to the extent it is necessary for the performance of the agreement between you and Zetanox as well as for the purposes of the legitimate interests pursued by us as the data controller.

If you represent a legal person (e.g. a company or another legal entity) which has entered into an agreement with Zetanox, the legal grounds for the collecting of personal data is that collecting is necessary for the purposes of the legitimate interests pursued by us as the data controller.

To the extent we collect the personal data (as defined in section “Personal information collection”) in connection of performance of the agreement between a legal person and Zetanox, the legitimate interest pursued by us is the conclusion and performance of the agreement between your legal entity and Zetanox. In such case we will collect your personal data as necessary towards the mutual interest of concluding and maintaining a contractual relationship with the legal entity you represent.

To the extent we collect the personal data with the aim to improve our services the legitimate interest pursued by us is the development of our business and processes. We strive to limit the use of personal data in this context to the minimum and will collect your personal data as necessary towards the mutual benefit of improving and optimizing our products.

Using personal information

Zetanox may use your personal information to:

Administer Zetanox platform.
Personalize Zetanox platform for you.
Supply you services that you purchased.
Send you statements and invoices.
Collect payments from you.
Send you system notifications such as alerts, information about new releases and bug fixes or platform outages.
Send you marketing communications.

Transferring personal information

When processing your personal data for the purposes described above, we may transfer the personal data to the following third parties. We may also transfer personal data to the relevant authorities where such authorities have a legal right to receive the information.

Google Analytics, platform usage analysis.
Sendgrid, transactional mailing.
Amazon Web Services, servers and infrastructure.
Slack, customer support.
Paypal, payments processing.
Stripe, payments processing.

Securing your data

Zetanox takes every precaution to protect our users’ information. The communication between users and Zetanox servers is encrypted via SSL. While we use SSL encryption to protect the information online, we also do everything in our power to protect data of our users off-line. The servers are always kept in a secure environment.

Cross-border data transfers

We may transfer your personal data outside the European Union or the European Economic Area in connection with the purposes stated in this Privacy Policy. Your personal data may be transferred to the United States, and/or other non-EU jurisdictions, as applicable.

If personal data is transferred outside the EU/EEA, we ensure that the personal data is transferred in accordance with the applicable law, for example, by using standard agreements approved by relevant authorities (where necessary) or by ensuring that the recipient of the data participates in certification schemes (including the EU-US Privacy Shield).

Other websites

This website contains links to other websites. Zetanox is not responsible for the privacy policies or practices of any third party.

Your rights

You may contact us by mail or e-mail using the contact details set out in section “Contact Information” with a request to exercise any of the rights below. We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded.

Right of access: You may contact us and we will inform what personal data we have collected and processed regarding you and the purposes such data are used for. You have the right to have incorrect, imprecise, incomplete, outdated, or unnecessary personal data we have stored about you corrected or completed.
Right to object: You may object to certain use of personal data if such data are processed for other purposes than purposes the purposes set out above. If you object further processing of personal data, we may not be able to provide to you the services under the agreement.
Restriction of processing: You may request us to restrict the processing of your personal data. In such case, however, we may not be able to provide to you the services under the agreement.
Right to withdraw consent: If the processing of your personal data is based on your consent, you have the right to withdraw the consent at any time. If you wish to exercise the right to withdraw the consent, you may contact us at the contact details set out in section “Contact information”.
Right to data portability: You have the right to receive your personal data from us in a structured and commonly used format and to independently transmit those data to a third party.

If you do not want to receive marketing email communications from us, you can opt-out by clicking on the “unsubscribe” link located on the bottom of our marketing emails or you may send a request to support@zetanox.com

Tracking Tools and Opt-Out

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.

We use the following types of Cookies:

Essential Cookies: Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
Performance/Analytical Cookies: Performance/Analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google LLC (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the Google advertising opt-out page at www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/ or https://ico.org.uk/for-the-public/online/cookies/ if you are located in the European Union.

Google API Usage

Zetanox use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Deleting your data

If you want to deactivate your account and erase your settings and data, send us an email at support@zetanox.com.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

www.zetanox.com
support@zetanox.com

If you are located in the European Union, you may use the following information to contact our Data Protection Officer and our European Union-Based Member Representative: